UPCAP Services/UP 2-1-1 Call Center, is AIRS Accredited and provides Comprehensive 2-1-1 service to all 15 counties in Michigan's Upper Peninsula. 71% of staff are AIRS Certified.
Over the last 12 months, UP 2-1-1 Call Center has received 25,741 requests for help through phone calls, text, chat, email and walk-in supports. Most common requests for help include COVID-19 Vaccine information, Medicare Information and Counseling, Non-Emergency Medical Transportation, Community Shelters and Financial Assistance.
UP 2-1-1 Call Center partners with Area Agency on Aging, Center for Independent Living and United Way, among others to strengthen relationships and services available for U.P. residents. They are most proud of the impact their I&R program has made over the last year. Their staff have come together as a team to help their local communities in such time of need. Many of callers were frustrated, tired and had nowhere to turn, yet their team was there to listen, give referrals and offer empathy. They stepped up and handled so many difficult calls day in and day out. This past year has proven to so many across the state that 2-1-1 is needed and so beneficial to those who reach out to them.
MI-AIRS is taking time to recognize and highlight Member Organizations. Check back frequently to learn more about I&R Providers across Michigan!
To recognize your organization, take a few minutes to tell us about yourself here.